Pocket TourSupport
Last updated: 2026-11-05
Questions, feedback or a purchase problem? We read every message.
Frequently asked questions
Is the game free?
Yes. Every match is free and unlimited. Optional cosmetic items change appearance only and never affect play.
Do I need an internet connection or an account?
No account is needed. Matches play offline; ads and store purchases need a connection.
Where is my progress saved?
On your device. Deleting the App removes your settings, statistics, Crystals and items earned in play. There is no cloud sync at the moment.
How do I choose a difficulty?
You don’t. Each match pairs you with a rival suited to your current rank, so the challenge grows as you do.
I bought an item but can’t see it.
Make sure you are signed in with the same Apple ID or Google account you used to buy it, then use Restore Purchases in the App. If it still does not appear, email us with the purchase date and order number. Never send card details.
How do I get a refund?
Refunds are handled by Apple or Google. Use “Report a Problem” for the App Store, or the order history in Google Play.
I found a bug.
Thank you! Please email us your device model, system version and the App version (shown in Settings → About), plus what happened. A screenshot or short screen recording helps a lot.